How do I send an E-Transfer?

1. Add a new recipient to your e-transfer list with the name: EV Interac
Recipient Name must be: EV Interac (not Valkyrie Extractions or anything else).
2. Recipient email address: ev.interac@gmail.com
3. Please make the answer to the security question “Canada1”
(Avoiding brand/industry terms in recipient is very important)
4. The message needs to be your order number, numerical values ONLY nothing else. For example 63728 would be your message on the EMT if your order number is 63728.
5. Once payment is received your order will be shipped, be sure to match your exact order total to the dollar amount you e-transfer.
6. For customer support go to our website, we will not attend inquires on this email, this email is only for e-transfers.

If you do not follow these instructions, the deposit will not be received and you will have to cancel it and resend the e-transfer.

What are your shipping methods?

All orders are shipped using Canada Post Regular Service and Xpresspost.

What payment methods do you accept?

We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with instructions such as the email address, security question and answer required to complete your payment process. Please ensure you copy these details down. If you are missing any information, please contact us at valkyrieextractions@protonmail.com with your order # and we would be glad to assist you.

What taxes do you charge on products?

Taxes are already included in our prices.

What happens after I send my E-Transfer payment?

The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.

Why hasn't my payment been accepted yet?

Please note Monday through Friday if you send your payment for your order before 1pm eastern time (Ontario) your order will be processed and shipped out the same business day. Any payments sent after our cut-off time of 1pm eastern standard time will still be accepted the same day, but your order will be processed and shipped the following business day. We will send you a payment confirmation through email once accepted as well.

How do I set up an account?

  1. Visit the “MY ACCOUNT” page. 
  2. Fill out the form. 
  3. Click Register. 
  4. At this point you may place orders. 

***Please note that you must be 19+ to place an order***

How do I order products?

Ordering is quick and easy. 

  1. Visit the “SHOP” page and review our products by clicking the product title. 
  2. Point to a product and choose “ADD TO CART”.
  3. Click the “CART” or “VIEW CART” when you are done and review your order. 
  4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”. 
  5. Click “PROCEED TO CHECKOUT” when ready. If your purchase fails, you may need to set up an ACCOUNT before you can order products.
  6. Review your billing details, shipping details and order details. 
  7. Before placing your order. You need to read and accept our terms & conditions. 
  8. Choose “PLACE ORDER” when you are done
  9. Check your email for a confirmation letter and next steps to issue an E-Transfer. 
  10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

What safety and security is offered with my order?

Your order will be handled with care and sealed properly to protect your purchase and privacy. 

Shipping via Canada Post ensures your order will be sent discreetly and securely.

Can I order products outside of Canada?

We currently only ship within Canada.

Why is my order on hold?

Generally when you place an order, it automatically enters our system to be on hold. Please note once we receive your payment, your order status will change to processing.It will then be processed and shipped out the following business day, excluding weekends. For orders that change to processing during the weekend, they will be shipped out the following Monday when Canada Post is open. In an event where we have not received your payment within 48 hours our system will delete that on-hold order

How do I change or cancel my order?

Unfortunately our system does not allow you to change or cancel an order once it has been placed. If you need to change or cancel your order please contact us at valkyrieextractions@protonmail.com and we can change the order or we can cancel the order and place a new order for you. You can then follow the payment instructions for that new order instead. 

Any points that were used on your cancelled order will definitely be accredited to your account as well.

What are your shipping methods?

All orders are shipped using Canada Post Regular Service and Xpresspost.

How long does it take to receive my order?

We offer Canada Post Xpresspost shipping on all orders. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases if you reside in a rural area or small population city, it may take up to 4-5 business days. This is often the case for provinces such as New Brunswick and Prince Edward Island.

Why do I still not have a tracking number?

If you sent your payment and your order went to processing and still don’t have a tracking number by 8 PM EST by the following business day please contact us at valkyrieextractions@protonmail.com and one of our representatives will take a look to see what the problem is. We are able to produce our own Canada Post tracking numbers as needed but sometimes there are delays in Canada Post’s own system that are beyond our control. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet.

How come my order hasn't arrived yet or my delivery is late?

The tracking number sent to you through the email address you provide us will usually show the expected delivery date of your package. If there has been no update past the delivery date, please contact us at valkyrieextractions@protonmail.com with your order number in the subject line and one of our representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will try and locate your package which can take anywhere between 5 to 7 business days. In many cases this seems to kick start Canada Post’s system 😜 and your package tends to arrive soon after.

We will always be there with support until your package arrives.

What happens if I don't receive my order?

We offer full insurance for your order, meaning if it gets lost or stolen we will replace your package. 

ONE REPLACEMENT PER ORDER

While this usually never happens, we like to give our clients full confidence when purchasing at valkyrieextractions.ca 

In order to receive our product insurance we insist on the delivery option, card for pick up, meaning a slip will be left at the order address by a Canada Post mail representative. Then the customer can bring the slip to Canada Post to pick up their package.

Replacement of lost or stolen products will be IN THE FORM OF CREDIT ONLY…NO REFUNDS

We do not offer replacement packages on your order if the tracking number says delivered.

If the customer requests, we require that the Canada Post representatives delivering packages ask for a signature upon delivery (for an extra fee) but with current Covid 19 protocols this is not always an option.

What do I do if a Valkyrie Extractions vape pen malfunctions in some way?

At Valkyrie Extractions we pride ourselves on the quality we provide our customers. That pride extends to products that Valkyrie Extractions does not fully produce on its own. Such is the case with our vape pens. We only work with one vape pen manufacturer and that company produces some of the best and most reliable vape pens in the world. But even the best have their off days.

It’s very rare that one of our vape pens malfunctions but occasionally it does happen.

In this situation simply contact us and explain what has happened. We will then provide the customer with a shipping address to send the malfunctioning vape pen to.

This must be done at the customer’s expense. 

Upon receiving the vape pen a Valkyrie Extractions technician will investigate the problem and shortly after one of our representatives will contact the customer with a solution.

Why does my Canada Post tracking number say electronic information submitted by shipper?

We have the ability to generate a tracking number at our facility to ensure efficiency upon packaging and to ship out your order. You will see your tracking number update from this once we drop it off and have it scanned at the local post office.

Canada Post tracking says, “Delivered”, but my package has still not arrived or my tracking has not updated. What should I do?

Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mailboxes. Ask your neighbours if they saw it. You may also check the community mailbox. Postal workers may also have scanned a package as “Delivered” in Canada Post’s system but it will actually arrive the next business day. If your package still does not arrive please contact us at valkyrieextractions@protonmail.com, we will then contact Canada Post on your behalf and open a service ticket for your package. The Canada Post investigation involves contacting the addressee to confirm delivery, or to better understand how the customer receives their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else (perhaps a neighbour) accepted the item on their behalf; their Community Mail Box or parcel compartment; around their property to see if the item was left in a safe location. In rare cases, a delivery scan is entered into Canada Post’s system before the package is delivered.

Can I ask for a signature to be required for my package?

***UPDATE*** 

As of March 2020, Canada Post is no longer accepting signatures for delivered packages in order to reduce person-to-person contact as a result of Covid-19. Please note we do not cover packages marked as delivered so if you are in an area where you are worried about postal theft, we highly recommend signing up for a Flex Delivery Address.

Why does my package appear to have been sent to another city when looking at Canada Post tracking pages?

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. 

Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Why does the tracking on Canada Post seem exactly the same for the last few days?

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders shipped by Canada Post Express Post arrive within three business days. However, they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please contact us at valkyrieextractions@protonmail.com and we will perform a trace for you with Canada Post.

What kind of shipping services are unique to Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, NB and cities with a population of less than 2500?

Postal theft, lost orders and confiscated packages are minor issues in most areas, but are relatively common in Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, NB and cities with a population of less than 2500. 

You will be placing the order at your own risk.

We recommend placing smaller orders if you are concerned about your order’s safety. 

Replacement packages or credit are not available if orders are lost, stolen or confiscated in these high theft areas

I had entered my address incorrectly but the order has shipped.

If a package has been delivered to the wrong address due to customer error, please update your shipping address immediately and notify us right away. 

We do not cover any packages delivered to the wrong address due to customer negligence.

How do I earn points?

It is very easy to earn points.

You will earn points on each individual product and the points are automatically calculated based on the product price.

For each dollar you spend in the store you will earn 1 point.

For example:

$100 spent equals 100 rewards points awarded
(or $1 in store credit when redeemed for products)

How do I redeem my Points?

  1. Add items to your cart
  2. Go to the cart page and find “Redeem your Reward Points”
  3. Enter the amount of reward points you want to redeem and click “Apply Reward Points”
  4. A discount to the value of your points will be deducted from your cart.

How Many Points Do I Earn On Each Purchase?

You will earn 1 point for every $1 you spend in the store. 

That means if you spend $100 you get 100 points. This converts to $1 off your next order in our store.

Are there other wasy to earn points?

Refer a Friend

Refer a friend to our store, once they sign up and spend $100 you will be awarded 1000 points!

How to refer a friend:

  1. Log into the website, or sign up if not yet a member
  2. Go to your My Account page and click Generate Referral Link
  3. Once you have your link, share it with your friends, when they sign up and spend $100 you get 1000 points for each friend who does this.

Write a product review

Did you recently purchase one of our products? Review it and earn 500 points for every review! Its super easy! Just find the product you purchased and write us a short review, once we publish that review you get 500 points added to your account.

Please note that you will only be awareded points to products you have already purchases. Limit one review per product per account. 

Still Have a Question?

If you were unable to find an answer to your question about Valkyrie Extractions here’s how to get in touch:

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